- We will endeavor to acknowledge all communications from you by the end of the next working day.
- We will provide you with details of your Relation Officer, their primary roles, and contact details.
- All senior members of your Relation Officer have mobile phones and can be contacted outside of normal office hours.
- Your Relation Officer is able to access key business systems such as email when out of the office or outside of office hours.
- We will communicate in Arabic or in English and will endeavor to be clear, fair and not misleading.